Return & Refund Policy

Last Updated: November 10, 2026

At Li Bien, your satisfaction matters to us. We carefully prepare and package our decorative ornaments to ensure they arrive safely. If you are not satisfied with your purchase, we are here to help.

1. 30-Day Returns

We accept eligible return requests within 30 days of the date your order is delivered.

For change-of-mind returns, items must be unused, undamaged, and in their original condition, with all included accessories and components.

We recommend retaining the original packaging to protect fragile items during return shipping.

2. How to Request a Return

To request a return, please contact Li Bien Customer Support at info@libien.com or libien@outlook.com.

Please provide:

• Your order number

• The item you wish to return

• The reason for your return

• Photos, if the item is damaged or defective

We aim to respond within two business days.

Once your request is reviewed, we will provide return instructions or an alternative resolution.

Please do not ship any items before receiving return instructions from us.

3. Return Shipping Costs

For returns due to a change of mind, personal preference, or an incorrect purchase decision, customers are responsible for return shipping costs.

For damaged, defective, or incorrectly shipped items, Li Bien will cover any required return shipping costs.

We do not charge restocking fees.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 24 hours of delivery.

Where available, please include photographs of the product and its packaging.

For verified issues, we will provide an appropriate resolution, such as a replacement or refund, at no additional cost to you.

5. Return Instructions and Addresses

All returns must be arranged through Li Bien Customer Support.

After reviewing your request, we will provide the applicable return instructions and, when a physical return is required, the designated return address.

Customers should not send returns to shipping origin addresses, fulfillment centers, or third-party warehouses unless specifically instructed by Li Bien.

6. Refund Processing

For returns requiring physical shipment, we will inspect the returned item after receipt.

Approved refunds will generally be initiated within five business days after the returned item has been received and inspected.

For approved refunds that do not require a physical return, we will generally initiate the refund within five business days of approval.

Refunds will be issued to the original payment method whenever possible.

Please allow additional time for your bank or payment provider to process and post the refund.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law.

7. Exchanges and Replacements

If you receive a damaged, defective, or incorrect item, we can arrange a replacement when stock is available.

For changes of preference, customers may request a return under this policy and place a new order for their preferred item.

8. Purchases Through Other Marketplaces

This policy applies only to purchases made directly through https://libien.com.

Orders placed through Amazon, Walmart, or other third-party marketplaces are subject to the return procedures and policies applicable to the original purchasing platform.

9. Customer Support

For questions about returns, refunds, exchanges, or damaged items, please contact Li Bien Customer Support:

Email: info@libien.com or libien@outlook.com

Website: https://libien.com

We aim to respond to customer inquiries within two business days.

We are committed to responding promptly and resolving eligible return requests fairly.

Nothing in this policy limits any consumer rights available under applicable law.